Cancellation Policy
Download a CopyPrepaid & Partial Prepaid Reservations
By booking a full prepaid or partial prepaid rate, the payment will be charged before the start of the rental with the estimated total amount of the rental (rental charge plus any other agreed charges and taxes for the full agreed rental period). The driver and confirmed method of payment shall be finalized at the time of reservation and cannot be changed. The confirmed method of payment has to be valid and available for presentation at the time of pick up and is subject to the conditions of payment above. All extra costs that occur during the car rental will be charged to this payment method.
A refund shall not be issued for non-collection of the rental vehicle, vehicle being collected late or returned early. Prepaid rentals not picked up 2 hours after the agreed pick-up time shall be considered a no-show and will not be refunded. Please contact our office by telephone, email or WhatsApp if you are running late to have the changes made to your reservation and not have your reservation cancelled due to a no-show, which would result in the full amount paid being withheld.
Alterations
A full prepaid or partial prepaid booking can be changed up to 48 hours before the start of the rental (depending on availability). An alteration fee of US$30.00 plus tax applies. Any payment already made towards the rental will not be refunded; nor shall any differential amount be refunded if this alteration leads to a lesser rental cost. Any changes made to a prepaid reservation may impact the rental rate.
Cancellations
A full prepaid or partial prepaid booking can be cancelled before the start of the rental. In the event of a cancellation, any refund of the payment made towards the rental is subject to a cancellation fee:
Rentals of 2 days or less: The total prepaid amount is non-refundable.
Rentals of 3 days or more: The first two days are non-refundable; the remaining days will be refunded.
Free cancellation: A full prepaid or partial prepaid booking can be cancelled free of charge up to 48 hours before the start of the rental.
Exception: Last-minute cancellations require a medical certificate showing the reason for cancellation.
Contact Us
If you need to make changes to your reservation or have any questions about our cancellation policy, please reach out: